• Greater customer satisfaction 
• More time to concentrate on your core business 

• Incident and request management on site 
• Assistance for workplaces 
• Support for mobile devices 
• IMAC-D services 

• Support for end-users on site 
• Knowledge management 
• Support for data centers 

• Service times up to 24/7 
• Continuous optimization as part of CIP, e.g. training, process optimization 
• Control of on-site assignments on basis of qualified job planning 
• Reporting of defined SLAs

Workplace lifecycle services (WLS) support companies in managing their IT infrastructure throughout its entire lifecycle. They include services such as the procurement, provision, configuration, maintenance, migration, and disposal of IT hardware and software.

Workplace lifecycle services (WLS) offer companies a wide range of benefits, including lower costs, increased productivity, better security, scalability, greater sustainability.

There are many different WLS, including:

• Hardware lifecycle management: Management of the entire IT hardware lifecycle, from procurement to disposal.
• Software lifecycle management: Management of the entire IT software lifecycle, from licensing to updates.
• IT asset management: Tracking and management of IT assets, including hardware, software, and licenses.
• IT security management: Implementation and management of IT security measures to protect company data and systems.
• Cloud services management: Management of cloud services, including delivery, configuration, and migration.

Different metrics can be used to measure the success of WLS, including:

• Cost savings: The amount of IT costs saved
• Productivity gains: The increase in employee productivity
• Improved security: A reduction in IT security risks
• Increased customer satisfaction: Improved employee satisfaction with IT support
• Increased scalability: How easily the IT infrastructure can be adapted to new requirements

The most important trends in the area of WLS are:

• The increasing use of cloud services: Companies increasingly use cloud services to host and manage their IT infrastructure. This leads to a demand for WLS that support cloud services.
• The growing importance of IT security: The increasing threat of cybercrime is leading to a higher demand for WLS that include IT security measures.
• The emphasis on sustainability: Companies are focusing more and more on sustainability and are looking for WLS that help them reduce their environmental footprint.